Our Services

We help our clients improve digital performance with evidence-based UX research, competitive benchmarking, large-scale testing, and qualitative insight. 

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Introduction

Lumivo is one of the most experienced research teams in digital UX measurement and optimisation, trusted by leading brands for actionable online user experience insights.

Our Services

We turn data into clarity. We help brands understand what people think, feel and do - so they can make smarter decisions, faster.

Competitive Benchmarking

Benchmark your site or app against leading competitors using large-scale user testing, delivering statistically meaningful insights on usability and effectiveness

Artificial Intelligence Research

Designed to understand how AI is transforming the way customers discover, research and interact with brands.

Online Journey Research

Discover where customers go online, which sites they visit during research, and where they ultimately purchase-enabling effective digital strategy built on genuine consumer journeys

Quantitative UX Research

Test and benchmark prototype designs before launch against baseline data-either in lab settings or remotely, ensuring optimal user experience and business results at launch

Key Differentiators

1

Large-scale, empirical benchmarking with real users ensuring genuine consumer insights with statistically robust samples.

2

Focus on linking UX to business outcomes. We model which UX elements drive acquisition, conversion, satisfaction. Strategic insight, not just tactical usability feedback.

3

Global & cross-market benchmarking with local context Benchmark across multiple markets and against both direct and indirect competitor bringing in global best practices to inform local digital strategies

Case Studies

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Benchmarking Global Fashion Retailers

A global clothing retailer partnered with Lumivo to understand how its websites and apps performed against key competitors in different markets worldwide.

UK Grocery Online Shopping Benchmark

Lumivo partnered with leading UK supermarket brands to assess the effectiveness of their websites and apps in delivering an engaging and seamless shopping experience.

Ready to unlock stronger digital outcomes?

Contact Lumivo's research experts today for a strategic consultation or bespoke UX project.

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